Terms & Conditions
Last Updated: November 2025
1. About Our Service
Letters2Santa is operated by Traxrift Pty Ltd (ABN: 49 648 079 841), an Australian company. By using our service, you agree to these terms and conditions.
Letters2Santa provides a digital personalised Christmas storybook service where parents can purchase a magical experience for their children, including:
- Personalised digital storybook (PDF format)
- Printable certificate from Santa
- Personal letter from Santa
2. Product Description
What You Receive:
- A digital e-book file (PDF) personalised with your child's name
- Age-appropriate content based on selected age range (3-5, 6-8, or 9-12 years)
- Optional: Cartoon version of your child in the story (if photo uploaded)
- Digital certificate and letter from Santa
What You Do NOT Receive:
- Physical printed books (unless separately purchased)
- Physical toys or gifts
- A reply from the actual North Pole
3. Pricing & Payment
- The service is priced at $9.49 AUD per letter
- All prices are in Australian Dollars (AUD)
- Payment is processed securely through Stripe
- All sales are final once payment is processed
- We accept major credit and debit cards
4. Order Process
- Parent fills out letter form with child's details
- Payment is processed via Stripe
- Confirmation email sent to parent's email address
- E-book is prepared and personalised
5. Delivery
Delivery Method: Email
Delivery Date: December 25th (Christmas Day), between 12:00 AM - 10:00 AM local time based on your timezone
- Your spam/junk folder for the backup email
6. Photo Upload
If you choose to upload a photo of your child:
- Photos are stored securely in encrypted cloud storage (AWS S3)
- Photos are used solely to create a cartoon character for the story
- Photos are automatically deleted within 7 days after e-book delivery
- We never share, sell, or use photos for any other purpose
- Maximum file size: 5MB
- Accepted formats: JPG, PNG
7. Refund Policy
Eligibility for Refunds:
- Before Christmas Day: Full refund available if requested at least 48 hours before December 25th
- Technical Issues: Full refund if e-book is not delivered due to our technical failure
- Incorrect Information: No refund if delivery fails due to incorrect contact information provided by you
Non-Refundable Situations:
- After e-book has been successfully delivered
- If you provided an incorrect mobile number or email address
- If you're dissatisfied with the content (satisfaction is subjective)
- Change of mind after delivery
How to Request a Refund: Email workshop@letters2santa.com with your order ID within 48 hours of your request.
8. Intellectual Property
- All content, including stories, illustrations, and designs, are owned by Traxrift Pty Ltd
- You receive a personal, non-transferable license to use the e-book for personal, non-commercial use only
- You may print the e-book for personal use
- You may NOT resell, redistribute, or commercially exploit the content
- Copyright infringement will be prosecuted to the fullest extent of the law
9. Age Restrictions
This service is intended for:
- Parents or legal guardians aged 18 years or older
- Purchasing on behalf of children aged 3-12 years
- You must have parental authority to provide child's information
10. Content Standards
We reserve the right to refuse or modify any letter that contains:
- Offensive, inappropriate, or harmful content
- Hate speech, discrimination, or illegal content
- Requests for physical gifts or items
- Personal information of third parties
11. Limitation of Liability
To the maximum extent permitted by law:
- Letters2Santa is provided "as is" without warranties of any kind
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid for the service ($9.49 AUD)
- We are not liable for disappointment or emotional distress
12. Third-Party Services
We use the following third-party services:
- Stripe: Payment processing (subject to Stripe's terms)
- AWS: Cloud storage for photos and e-books
- Each service has its own terms and privacy policies
13. Charitable Contributions
A portion of proceeds is donated to children's charities. However:
- Donations are made at our discretion
- Your purchase is NOT tax-deductible as a charitable donation
- We reserve the right to change charity partners
14. Changes to Service
We reserve the right to:
- Modify, suspend, or discontinue the service at any time
- Change pricing (does not affect existing orders)
- Update these terms and conditions (changes take effect immediately)
15. Governing Law
These terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Victoria, Australia.
16. Contact Information
Traxrift Pty Ltd
ABN: 49 648 079 841
Email: workshop@letters2santa.com
Website: letters2santa.com
17. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and Letters2Santa.